Return & Refunds Policy

We take pride in the quality of our products and assure 100% workmanship. Any defects or errors on our part will result in a replacement at no charge. Please note that we generally do not accept returns due to user error, such as incorrect selection of sizes, designs, colors, etc.

Refunds (if applicable)

We are committed to providing you with the best products and are happy to replace your order for the following reasons:

  1. The product is flawed.
  2. The print quality is poor.
  3. The product received is different from the product originally represented on our site.

To initiate a refund, email us at support@zinanca.com with a photo of the received product and detailed shots if necessary. Our customer service team will review your claim, and if approved, we will provide you with a replacement free of charge. For other requests, email us at support@zinanca.com. If approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Unauthorized returns or items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Late or Missing Refunds (if applicable)

If you haven’t received a refund, check your bank account and contact your credit card company. Processing time may be a factor. If these steps are completed and you still haven’t received your refund, contact us at support@zinanca.com.

Sale Items (if applicable)

Only regular-priced items may be refunded; sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. To exchange, email us at support@zinanca.com. Our customer service team will review your claim, and if approved, we will provide you with a return address.

Shipping

If your claim is approved, we will provide a return address, and you will be responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted. Shipping times for exchanged products may vary based on your location. For items over $99.99, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Please review and customize this policy according to your business needs before publishing it on your website. If you have questions or need assistance, feel free to ask!

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